WHERE CAN I RECEIVE MY ORDER?

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or to a Drop Point of your choice.

WHAT IS THE PICKUP NOW DELIVERY PROCESS?

If you have chosen pickup now, we will send you an email/text message when your order has been packed at our warehouse (Please collect your order during the period of 15 days).
It is necessary to show the order number and the ID of the person who collects the parcel.

WHAT IS THE HOME DELIVERY PROCESS?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse) and another one with the tracking number (with a link to the courier’s web page).

HOW MUCH WILL I PAY IN DELIVERY CHARGES?

It depends on the purchase amount and the shipping location:

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

SHOP PICK-UP NOW: At the Sempre.life Warehouse in 7-10 working days.
STANDARD: You will receive it within an estimated period of 10-12 working days.
DELIVERY POINT: You will receive it within an estimated period of 12-14 working days.

CAN I TRACK THE STATUS OF MY ORDER?

Yes, in section Orders Placed of your account you will see the status of your orders and have a link to track their exact location once they are being processed by the transport company.
You will also receive an e-mail with a link for tracking the package as soon as it is ready for dispatch.

 

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