WILL I RECEIVE THE SAME PRODUCT AS I SEE IN THE PHOTO?

Photos are taken with the highest quality to reflect every detail of each product. Sempre works with natural and handcrafted materials. This means that each item you buy will be unique, in finish, texture or details. This is our philosophy, and it reflects in our products.

CAN I RECEIVE PERIODIC INFORMATION BY E-MAIL ON STORE.SEMPRE.LIFE’S LATEST PRODUCTS AND OFFERS?

To get all the latest news, users can subscribe to a periodic newsletter with information on offers and new products. You can subscribe in the Newsletter section.

CAN I CANCEL MY SUBSCRIPTION TO THE STORE.SEMPRE.LIFE NEWSLETTER?

In all the store.sempre.life e-mails you receive there is a link for you to cancel your subscription immediately.

DO I HAVE TO REGISTER TO PURCHASE ONLINE?

At store.sempre.life you can place an order as a guest, without having to create a user account in the online store.However, at store.sempre.life, we recommend you to have a user account as you will be able to make wishlists and share them with friends and family. Furthermore, you will have your order history, returns and invoices.

DOES STORE.SEMPRE.LIFE HAVE A CUSTOMER SERVICE DEPARTMENT?

Yes, you can contact us through the chat and video call function or call our free Customer Service line at +32 14 28 36 36 (Mon-Fri 9:00 to 16:00 Belgium time).

IS IT POSSIBLE TO CANCEL AN ORDER?

Yes, provided the packaging and dispatch process has not yet begun. You can request cancellation through the chat and video call function or call our free Customer Service line at +32 14 28 36 36.

WHAT HAPPENS IF ONE OF THE ITEMS RECEIVED IS DAMAGED?

The damaged item will be replaced as soon as possible. To request a replacement please make contact through the chat and video call function or call our free Customer Service line at +32 14 28 36 36

WHAT SHOULD I DO IF ONE OF THE ITEMS I RECEIVED IS DIFFERENT FROM THE ORDERED ONE?

We try to replace the wrong item as soon as possible without extra charge. You can request the change through the chat and video call function or call our free Customer Service line at +32 14 28 36 36

WHAT IS STORE.SEMPRE.LIFE ONLINE’S PRIVACY POLICY?

You will find all the information in the link in the footer below.

 

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