Frequently Asked Questions
WILL I RECEIVE THE SAME PRODUCT AS I SEE IN THE PHOTO?
Photographs are taken with the highest quality to reflect every detail of each product. SEMPRE.LIFE works with natural and handcrafted materials. This means that each item you purchase will be unique, in finish, texture and details. This is our philosophy, and it is reflected in our products.
CAN I RECEIVE PERIODIC INFORMATION BY EMAIL ON SEMPRE.LIFE’S LATEST PRODUCTS AND OFFERS?
To get all the latest news, users can subscribe to a periodic newsletter with information on our latest offers and new products. You can subscribe in the newsletter section through the footer of our website.
CAN I CANCEL MY SUBSCRIPTION TO SEMPRE.LIFE’S NEWSLETTER?
In every email you receive from us, there is a link for you to cancel your subscription effective immediately.
DOES SEMPRE.LIFE HAVE A CUSTOMER SERVICE DEPARTMENT?
Yes, you can contact us through the chat function of our website or call us at +32 14 28 36 36 (Mon-Thu 8:30 to 17:00 CET, Fri 08:30 to 15:00 CET).
IS IT POSSIBLE TO CANCEL AN ORDER?
Yes, provided the packaging and dispatch process has not yet begun. You can request cancellation through the chat, or by calling us at +32 14 28 36 36.
WHAT HAPPENS IF ONE OF THE ITEMS RECEIVED IS DAMAGED?
The damaged item will be replaced as soon as possible. Please contact us through the chat, or by calling us at +32 14 28 36 36.
WHAT SHOULD I DO IF ONE OF THE ITEMS RECEIVED IS DIFFERENT FROM THE ORDERED ONE?
We will try to replace the wrong item as soon as possible without extra charges. You can request the change through the chat, or by calling us at +32 14 28 36 36.