Consumers can return our products in person at our warehouse, or by sending them back to us within 14 days of delivery to you.
NOTIFICATION OF RETURNS
Prior to returning an item please contact us through the chat, or by calling us at +32 14 28 36 36. You can also contact us by email at firstname.lastname@example.org or by regular mail at SEMPRE LIFE BV, Grensstraat 18, B2270 Herenthout, Belgium.
You may use the model cancellation form as set out hereunder but are not required to do so. You must return the items as soon as possible, which should be, in any case, within 14 days from the date you notified us of your decision to return your items.
MODEL CANCELLATION FORM
Return shipping shall be at your own cost. If you are returning faulty or damaged items we will take care of shipping costs.
RETURNS THROUGH THE SEMPRE WAREHOUSE
You should return the items by using or including their original packaging, along with the instructions and any documents sent with the items, whenever possible.
Pack the products carefully and attach your printed order confirmation or receipt to the package.
Send or return the products to the following address: SEMPRE LIFE BV, Grensstraat 18, B2270 Herenthout, Belgium.
You will not be able to return personalised items or products that you unsealed after delivery and which cannot be returned for hygiene or health & safety reasons.
We will refund all payments made as soon as possible after receiving the returned products. We will refund the money by the same payment method that you used to pay. In any case, you will not incur any fees in relation to this refund. No refund will be granted if the item (i) has been used after being opened, (ii) is not in the same condition as received, or (iii) is damaged. You should take care of the item(s) in your possession.
RETURNING FAULTY OR DAMAGED ITEMS
Any damaged or faulty item will be replaced as soon as possible. Please contact us through the chat, or by calling us at +32 14 28 36 36.